Privacy Policy

Last Updated: January 1, 2026  •  Effective Date: January 1, 2026

1. Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name, phone number, and email address when you contact us or make a booking
• Date of birth or age verification when required for eligibility
• Government-issued ID information for rental waivers (verified in person; not stored digitally)
• Payment information processed securely through our third-party booking provider
• Messages or inquiries submitted through our contact form

Information collected automatically:

• IP address and browser type when you visit hydrochatt.com
• Pages viewed, time spent on site, and referring URLs via Google Analytics
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Confirm and manage your rental reservation
• Send booking confirmations, reminders, and updates
• Respond to your questions or support requests
• Comply with safety, legal, and waiver requirements
• Improve our website and services based on usage patterns
• Send occasional promotional communications (with your consent — you may opt out at any time)

We do not use your information for automated decision-making or profiling, and we do not sell or rent your personal information to third parties.

3. How We Share Your Information

We only share your information in limited circumstances:

• Service providers: We use third-party platforms for booking (VoiseAI), payment processing, and email communications. These providers are contractually bound to protect your data and may only use it to perform services on our behalf.
• Legal compliance: We may disclose information if required by law, court order, or to protect the rights, safety, or property of HydroChatt, our customers, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of HydroChatt, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Booking and waiver records are retained for a minimum of 3 years for liability purposes. You may request deletion of your data at any time (subject to legal retention obligations) by contacting us.

5. Cookies & Tracking

Our website uses cookies and similar technologies to improve your experience. We use:

• Google Analytics: To understand how visitors use our site (page views, traffic sources, session duration). This data is aggregated and anonymized. You can opt out at tools.google.com/dlpage/gaoptout.
• Functional cookies: To remember your preferences and ensure the booking flow works correctly.

Most browsers allow you to control or disable cookies through their settings. Disabling cookies may affect the functionality of our booking system.

6. Third-Party Links

Our website may contain links to third-party sites including Facebook, Instagram, TikTok, YouTube, and Google. We are not responsible for the privacy practices of these platforms. We encourage you to review their privacy policies before providing any personal information.

7. Children's Privacy

Our website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will promptly delete it. If you believe we may have collected such information, please contact us immediately.

8. Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or destruction. Payment information is processed through secure, PCI-compliant third-party providers — we do not store credit card numbers on our systems. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

9. SMS Messaging & Mobile Communications

By providing your mobile phone number and completing a booking with HydroChatt, you consent to receive SMS text messages from us related to your reservation. These messages may include:

• Booking confirmations and receipts
• Appointment reminders and schedule updates
• Weather-related cancellation or rescheduling notifications
• Follow-up messages regarding your experience

Message frequency varies based on your booking activity. Message and data rates may apply depending on your mobile carrier and plan.

To opt out of SMS messages at any time, reply STOP to any message you receive from us. You will receive one final confirmation message and no further SMS communications will be sent. To opt back in, reply START. For help, reply HELP or contact us at [email protected] or (423) 414-2373.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal retention obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information in Section 11 below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

• Phone: (423) 414-2373
• Email: [email protected]
• Location: Chattanooga, Tennessee